How quickly can Mobile Images respond to an imaging request?
Response times vary based on location and request specifics. Generally, we offer same-day or next-day services to ensure prompt care.
Do you offer same-day or next-day service options?
Yes, we prioritize same-day and next-day services to facilitate timely clinical decisions.
How are requests prioritized for urgent or time-sensitive cases?
Urgent cases are prioritized through our dispatch system, ensuring swift responses based on clinical needs.
What are your hours of operation, and is after-hours support available?
We provide 24-hour dispatch services, with after-hours support available from 7 PM to 10 PM in most areas.
What types of imaging services does Mobile Images provide?
We offer mobile x-rays, ultrasounds, echocardiograms, EKGs, Holter monitors, bone density tests, PICC and midline placements, and sleep studies. Mobile X-Ray
Are there specific imaging services tailored for nursing home residents?
Yes, our services are designed to meet the unique needs of nursing home residents, providing comfort and convenience.
Is ultrasound available in addition to x-ray services?
Absolutely. We provide comprehensive ultrasound services alongside our x-ray capabilities.
Are there any limitations on the types of studies you can perform onsite?
While we offer a broad range of services, certain specialized studies may require additional consultation to confirm onsite availability.
What is the process for ordering an x-ray or ultrasound?
Orders can be placed via phone, fax, or through our MediMatrix system, which securely connects to your EMR.
Can imaging requests be scheduled in advance or set on a recurring basis?
Yes, we accommodate both advance scheduling and recurring requests to meet ongoing diagnostic needs.
How do we communicate and confirm requests with your team?
Our dispatch team provides real-time communication and confirmation through phone or EMR integration, ensuring seamless coordination.
How does Mobile Images ensure the quality and accuracy of imaging results?
Our state-inspected equipment undergoes annual calibration, and we perform regular quality assurance tests. All images are reviewed by licensed technicians and board-certified radiologists.
What qualifications and certifications do your radiologists and technicians hold?
Radiologists are board-certified and state-licensed. Technicians are ARRT-certified for x-rays or hold ARDMS certifications for ultrasound.
Is there a quality assurance process in place for image review?
Yes, every image undergoes a rigorous quality assurance process to ensure diagnostic accuracy and reliability.
How secure is patient information, and how is data handled and stored?
We adhere to strict HIPAA-compliant protocols, ensuring the confidentiality and security of patient data.
Is Mobile Images HIPAA-compliant in terms of patient data privacy?
Yes, we fully comply with all HIPAA regulations regarding data privacy and security.
How do you handle data transfer and integration with our systems?
Our MediMatrix system securely connects to your EMR, providing seamless transmission of orders and access to patient reports.
What are the costs involved with your imaging services?
Our services are competitively priced with transparent billing. There are no hidden fees, and after-hours services do not incur extra charges.
Do you accept various insurance plans, including Medicare and Medicaid?
Yes, we bill all insurance plans directly to the facility or as directed, including Medicare and Medicaid.
Is there a cost difference between standard and emergency imaging services?
No, our pricing remains consistent regardless of the urgency of the request.
Is there a limit to how many trips Mobile Images makes per day to a facility?
No, there is no trip limit to a facility. However, if exams can be grouped into one trip, this can result in cost savings.
Are transportation charges split between the number of patients seen per visit to the Facility?
Yes, transportation charges are split between the number of patients per visit.
When will our facility receive billing?
All billing is completed in-house by Mobile Images. Statements for facilities will be on one invoice for all patients per month. Statements will be received by your office staff on the first business day of the month. We continuously improve our company guidelines for Medicare documentation and medical necessity. Please take a few minutes to look over the following information and pass it onto your staff and co-workers. These are not new guidelines but ones that we want to reemphasize the importance of compliance for both our company and your facility.
How do you minimize disruption to residents and nursing staff during imaging?
Our onsite services are designed to integrate seamlessly into your facility’s workflow, minimizing disruption and ensuring resident comfort.
What infection control measures are taken to ensure safety in our facility?
We adhere to rigorous infection control protocols, including the use of sanitized equipment and personal protective equipment (PPE) for all procedures.
How does mobile imaging impact our regulatory compliance and inspection readiness?
Our services help facilities maintain compliance by reducing external transport risks and meeting state-inspected equipment standards.
Can Mobile Images integrate with our electronic health records (EHR) system for seamless access to results?
Yes, our MediMatrix system can securely connect to your EMR, providing seamless transmission of orders and access to patient reports.
Is the imaging data compatible with the major EHR platforms?
Absolutely. Our imaging results are fully compatible with leading EHR systems for easy accessibility.
What is Medi-Matrix?
Medi-Matrix, our user-friendly web based software program, provides you the opportunity to place orders via a secure Internet server, view images, print reports, obtain images on a CD, and provide additional Quality Assurance/Quality Control measures 24 hours a day at no charge. Another great advantage of our system is that physicians, administrators, and nursing supervisors can view secure records anywhere there is an Internet connection. Medi-Matrix also allows you to compare side-by-side with previous studies. Outside physicians can access Medi-Matrix to view all patient films and reports for referral cases.
What are the specific advantages of choosing Mobile Images over other mobile imaging providers?
We offer industry-leading turnaround times, no extra charges for after-hours services, and personalized care tailored to nursing homes. As a family-owned business, we bring a personal touch to every partnership.
How does Mobile Images ensure a high standard of care compared to competitors?
Our highly trained technicians, advanced equipment, and commitment to exceptional service ensure that residents receive the best possible care.
6111 Heritage Park Drive
Suite A400
Chattanooga, TN 37416
Mailing Address
P.O. Box 21780
Chattanooga, TN 37424
Phone number: 1.877.887.3829
Fax number: 1.888.405.0653
313 W Main Street
Suite C
Woodbury, TN 37190
421 West Stone Drive, Suite 5
Kingsport, TN 37660
155 Westridge Parkway
Suite 109
McDonough, GA 30253
201 Center Park Drive
Suite 1150, Bldg C.
Knoxville, TN 37922
851 French Moore Jr. Boulevard
Suite 128
Abingdon, VA 24210
401 Western Lane
Suite 5
Irmo, SC 29063
30466 Sgt. Boots Thomas Drive
Suite 206A
Spanish Fort, AL 36527